—
target_url: /privacy-policy/
seo_title: “Privacy Policy | Lux Glass Inc. — Oakville, Ontario”
meta_description: “How Lux Glass Inc. collects, uses, protects, and retains personal information under Canada’s PIPEDA. Effective 2026-05-24.”
slug: privacy-policy
effective_date: 2026-05-24
last_updated: 2026-05-24
template: legal
noindex: false
—
# Privacy Policy — Lux Glass Inc.
**Effective date:** 2026-05-24
**Last updated:** 2026-05-24
Lux Glass Inc. (“Lux Glass,” “we,” “us,” or “our”) is an Oakville-based custom glass installation business owned and operated by Bojan Stojic. We serve homeowners and commercial clients across Halton Region and the Greater Toronto Area with frameless showers, glass railings, custom mirrors, office partitions, and related glass work.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we share it with, and how long we keep it. It is written to align with Canada’s *Personal Information Protection and Electronic Documents Act* (PIPEDA), which governs how private-sector organizations in Canada handle personal information during commercial activities.
If you have questions about this policy or about how your information is handled, you can reach us using the contact details at the end of this page.
—
## Information we collect
We collect only the information we need to quote, schedule, install, and stand behind our glass work, and to run our business.
**Information you give us directly.** When you request a quote, fill in a contact form, schedule a consultation, or hire us for a job, we typically collect:
– Your name
– A mailing or service address (the project address, and sometimes a separate billing address)
– A phone number
– An email address
– Project details — what kind of installation you are considering, rough dimensions of the space, any drawings or photos you choose to share, and notes about substrate, finishes, and timing
**Information we collect during templating and installation.** Once a project moves forward, we take site measurements and reference photos. These photos are used to template the glass, communicate with our supplier, and document existing site conditions before work begins. They are kept in your project file.
**Payment information.** Payment processing for invoiced services is provided by Wave Payments (Wave Financial Inc., a Toronto-based PCI Level 1 service provider). When customers pay invoices online by credit card or Apple Pay, payment data is collected and processed directly by Wave’s payment infrastructure; Lux Glass Inc. does not store, process, or have access to customer credit card numbers. For Wave’s privacy practices, see wave.com/en/privacy.
**Information collected automatically through our website.** When you visit luxglass.com, our analytics tools — currently Google Analytics 4 and Google Tag Manager — collect standard web data, including IP address, browser type, device type, pages visited, referring URL, and approximate location at the city level. We also use cookies as described below.
We do not ask for, and do not want, sensitive information such as government identification numbers, health information, or financial account credentials.
—
## How we use your information
We use the information described above to:
– Prepare and send quotes
– Schedule site visits, templating appointments, and installation dates
– Complete the installation work you have hired us for
– Order glass and hardware from our supplier in the exact specifications you approved
– Support warranty claims during and after the warranty period
– Issue invoices, receipts, and tax documentation
– Keep internal records for tax purposes — under Canada Revenue Agency rules, HST records are retained for a minimum of six years from the end of the tax year they relate to
– Respond to questions you send us by phone, email, or contact form
– Send marketing communications, but only if you have asked to be added to our list (for example, by subscribing to a newsletter or checking a box on a form). You can unsubscribe at any time using the link in any marketing email, or by contacting us directly.
– Improve the content and performance of our website using aggregated analytics data
We do not use your information for any purpose that was not reasonably explained at the time it was collected, unless we ask for your additional consent.
—
## Cookies
Cookies are small text files that a website stores in your browser. We use three types:
– **Strictly necessary cookies** — required for the website to function (for example, to keep a form session active). These cannot be turned off through our site.
– **Functional cookies** — remember preferences such as which city pillar page you arrived from, so the contact form can pre-fill the service area.
– **Analytics cookies** — used by Google Analytics 4 and Google Tag Manager to give us aggregated traffic statistics. These do not personally identify you to us.
You can clear or block cookies through your browser settings. If you block all cookies, some parts of the site may not work as expected.
We do not use targeted advertising cookies and we do not run retargeting pixels on the site. Lux Glass does not currently use advertising or retargeting cookies. If this changes, this policy will be updated and you will be notified.
—
## How we share your information
We do not sell personal information to third parties. We do not rent or trade mailing lists.
Limited sharing happens only where it is necessary to deliver the service you have asked for, or where the law requires it:
– **Glass and hardware supplier.** The exact dimensions and specifications of the glass you have ordered are shared with our supplier so the product can be fabricated. Your name and personal contact details are not shared with the supplier unless delivery is being coordinated directly with you.
– **Analytics provider.** Aggregated, non-identifying website traffic data is processed by Google Analytics 4 and Google Tag Manager.
– **Email service provider.** If you have subscribed to a newsletter or project update list, your email address is shared with the email platform that delivers those messages.
– **Professional advisors.** Our accountant and, where relevant, our legal counsel may see records for tax filing or contract review purposes. These advisors are bound by their own professional confidentiality obligations.
– **Legal compliance.** We will disclose personal information when required to do so by a court order, lawful request from a government authority, or other legal obligation.
If our business is ever sold or merged, customer records may transfer to the new owner. In that case, the records would remain subject to a privacy policy at least as protective as this one.
—
## Data retention
We keep personal information only as long as we have a legitimate reason to keep it. Specifically:
– **Quote requests that do not convert into a project:** retained for two years from the date of the request, so we can follow up if you come back to the conversation later. After two years, the file is deleted.
– **Active project files (drawings, templates, photos, contracts, invoices):** retained for seven years from project completion. Seven years aligns with the Canada Revenue Agency record-keeping period and Ontario’s *Limitations Act, 2002* basic two-year limitation period plus a margin for any longer claim periods that apply to construction-related work.
– **Warranty records:** retained for the full five-year workmanship warranty period plus two years, so we can resolve any late-arising claim.
– **Marketing list subscribers:** retained until you unsubscribe. Once you unsubscribe, your email is removed from the active list within thirty days.
– **Tax and accounting records:** retained for a minimum of six years from the end of the tax year, per CRA requirements.
When the retention period for a record ends, that record is either deleted from our digital systems or securely shredded if it exists on paper.
—
## Your rights under PIPEDA
Under PIPEDA, you have the following rights with respect to the personal information we hold about you:
– **Right to access.** You can ask us what personal information we hold about you, why we collected it, and who has had access to it. We will respond within thirty days of a written request.
– **Right to correct.** If the information we hold about you is inaccurate or incomplete, you can ask us to correct it. If we agree, we will update the record. If we disagree, we will annotate the file with your correction request.
– **Right to withdraw consent.** You can withdraw your consent to a particular use of your information at any time, subject to legal or contractual restrictions. For example, you can unsubscribe from marketing emails at any time, but we cannot delete tax records that we are required to keep under CRA rules.
– **Right to complain.** If you believe we have mishandled your information, you can raise a complaint with our privacy contact (below). If you are not satisfied with our response, you can escalate the matter to the Office of the Privacy Commissioner of Canada at [https://www.priv.gc.ca](https://www.priv.gc.ca).
We do not charge a fee for routine access or correction requests.
—
## Children’s privacy
Our services are not directed to anyone under the age of eighteen. We do not knowingly collect personal information from minors. If we learn that we have collected information from someone under eighteen without verifiable parental consent, we will delete it.
—
## Security
We use reasonable physical, technical, and organizational safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. In practice this means:
– Email communications with clients are sent over standard transit-encrypted email
– Digital project files are stored on access-controlled accounts limited to authorized Lux Glass staff
– Paper records — signed contracts, warranty certificates, printed templates — are stored at our Oakville business address in a secured location
– Devices used to access client information are protected by passwords or biometric login
– Old devices are wiped before disposal or resale
No method of transmitting or storing information is completely secure. If we ever become aware of a privacy breach that creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada in accordance with PIPEDA’s breach notification requirements.
—
## Changes to this policy
We may update this policy from time to time to reflect changes in our practices, our service offerings, or the law. When we make material changes, we will post the updated policy on this page and revise the effective date at the top. We encourage you to review this page periodically.
—
## Contact us about privacy
To exercise your privacy rights under PIPEDA (including data access, correction, or deletion requests), contact **[email protected]**. For general inquiries, use **[email protected]**.
**Privacy contact:** Bojan Stojic, Owner, Lux Glass Inc.
**Email (legal / privacy requests):** [email protected]
**Email (general inquiries):** [email protected]
**Phone:** 416-897-0767
**Mailing address:** 2204 Providence Rd, Oakville, ON L6H 6Z2, Canada
If you prefer to raise the matter with an external regulator, you can contact the Office of the Privacy Commissioner of Canada at [https://www.priv.gc.ca](https://www.priv.gc.ca) or by phone at 1-800-282-1376.
—
**Effective date:** 2026-05-24
—
*This policy is provided as a plain-language summary of how Lux Glass Inc. handles personal information under PIPEDA. It is not a substitute for legal advice. A formal legal review by a Canadian privacy lawyer is recommended before this policy is treated as the final published version.*