Our 5-Year Workmanship Warranty — In Writing, On Every Install

A warranty is only worth as much as the company standing behind it. Most glass installers in the GTA hand you a one-page invoice, shake your hand, and call it done. We do something different. Every LuxGlass installation comes with a five-year workmanship warranty, written down, signed, and handed to you the day we finish the job. Not a verbal promise. Not buried fine print on a website. A document you can put in a drawer and pull out four years from now if you ever need it.

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What the warranty covers in plain language

The warranty covers the work we did with our hands. That means everything that depends on how the install was performed — not the raw materials themselves, which carry their own separate manufacturer coverage. If something we installed has shifted, leaked, loosened, or pulled away from the substrate because of how we set it, we come back and fix it at no charge to you.

• Install workmanship — anchor placement, fastener torque, substrate preparation, and how the assembly was set into the opening.
• Seal-line integrity — silicone joints, wet-seal continuity at curbs and walls, and the corners where panels meet tile or stone.
• Hardware mounting — hinges, clamps, brackets, standoffs, channels, and any structural fastener we set into wood, tile, stone, or concrete.
• Channel and standoff alignment — railing channels seated true, standoffs spaced to OBC 9.8.8 requirements, no rotation under load.
• Panel plumb and level — shower enclosures that swing true, fixed panels that don’t lean, mirrors that sit flush to the wall without bowing.

What the warranty does NOT cover

Being honest about what’s not covered is the only way a warranty actually means something. Here’s what falls outside it — and why.

• Glass breakage from impact. Tempered glass to CAN/CGSB-12.1 is strong, but a hard hit with a heavy object will break it. That’s a replacement, not a workmanship claim.
• Hardware corrosion from chemical cleaners. Bleach, abrasive pads, and acidic limescale removers strip the finish off chrome, brushed nickel, matte black, and brushed gold hardware. We’ll tell you exactly what to clean with — anything else voids the hardware.
• Settling damage from structural movement. If the building itself shifts — a foundation settles, a deck post moves, a wall studs out of plumb after the fact — that’s a building issue, not an install issue.
• Damage from third-party work after our install. A plumber who pulls our shower glass to fix a valve and re-sets it crooked, a contractor who drills through our seal line for a towel bar — that’s outside our control and outside the warranty.
• Cosmetic wear consistent with normal use. Hard-water spotting on glass, soap-film buildup, minor finish dulling on hardware over years of use — that’s maintenance, not failure.

If something happens and you’re not sure which side of the line it falls on, call us. We’ll come look at it, tell you the truth, and quote whatever the actual fix is.

Why a 5-year workmanship warranty — not a “lifetime” or “10-year” claim

“Lifetime” warranties in the glass trade are usually marketing. The math doesn’t hold up. A glass installer founded last year offering a lifetime warranty is making a promise their company is statistically unlikely to be able to keep in 25 years. The warranty becomes worthless the moment the business folds, sells, or rebrands.

“10-year warranties” in this trade are often two warranties stitched together and sold as one — one year of actual workmanship from the installer, plus nine years of manufacturer hardware coverage from whoever made the hinges. The hardware warranty is real, but it’s the manufacturer’s, not the installer’s, and it almost never covers the labour to remove and re-install a part. So a “10-year warranty” can mean you pay full labour rates in year 3 to swap a hinge that the manufacturer ships you for free.

LuxGlass commits to five years of actual workmanship, in writing, on the install itself. That’s the same period most reputable kitchen and bath renovation companies offer on their work. The industry typical for stand-alone glass installers is one year, sometimes verbal. The five-year mark is a deliberate choice — it’s long enough to catch any real install issue (settling, fastener pull, seal failure usually shows in the first 2-3 years), and it’s short enough that we can actually back it.

LuxGlass 5-year vs typical industry 1-year

Where this sits in Ontario consumer protection

The 5-year workmanship warranty operates alongside — not in place of — the rights every homeowner already has under Ontario’s Consumer Protection Act, 2002 and the implied warranties under the Sale of Goods Act. Those statutory protections sit underneath everything we put in writing, and nothing on this page or in the signed warranty document is intended to reduce them. In practice we go further than the strict written terms when an inspection shows it’s the right thing to do. Good-faith outcomes matter more to us than line-by-line clause defence.

How to claim it

1. Contact us. Call 416-897-0767 or email [email protected] with the project address and a short description of what you’re seeing. A photo or two helps if it’s easy to take one.
2. We schedule a site visit. Within five business days of your call, we’ll be at your property to look at the issue in person. There is no charge for warranty inspections inside the five-year window — even if it turns out the issue isn’t workmanship.
3. If it’s covered, we fix it at no cost. Workmanship issues — anything within the scope listed above — get repaired on our dime, including any glass, hardware, or sealant required to make the original install right.
4. If it’s outside the warranty, we tell you what’s actually wrong. Manufacturer defect, third-party damage, impact breakage, building movement — Bojan comes back, looks at it, and explains exactly what happened. The repair is quoted separately, with no pressure and no obligation to use us.

Frequently asked questions

Does the warranty transfer to a new owner if I sell the house?

Yes. The five-year warranty is tied to the install, not the original buyer. If you sell within the warranty period, hand the document to the new owner — they can call us with the original project address and we’ll honour it for the remainder of the term.

What if LuxGlass is no longer in business in year 4?

Fair question — and the honest answer is that no warranty is bulletproof. LuxGlass is owner-operated by Bojan, the business is established and based in Oakville with 12 years on the ground, and the intent is to be installing glass in the GTA for decades. If for any reason the business were to wind down, we’d communicate with active warranty holders directly and arrange continuity with another reputable installer where possible. That’s a commitment, not a guarantee — but it’s why we’re transparent about the 5-year period instead of promising 25.

Does the warranty cover damage from cleaning?

No. Damage caused by chemical cleaners (bleach, ammonia, acidic descalers) or abrasive pads on glass or hardware finishes is a maintenance issue. We provide care instructions on handover — if you stick to them, your install will look the way it did the day we finished for many years past the warranty period.

Can I extend the warranty past 5 years?

We don’t sell extended warranties. What we will do is come back at any point past year five, look at your install, and quote any repair or refresh work at fair market rates. A lot of our calls in years 6 and 7 are seal refreshes on heavily-used master showers — a small job, done well, that adds another decade of life.

What if I move and need warranty work in a city you don’t serve?

LuxGlass services Oakville, Burlington, Milton, Etobicoke, Hamilton, and Mississauga. If you move outside that area and the install is still under warranty, contact us — we’ll either travel out for the warranty visit (case-by-case, depending on distance) or coordinate with a vetted installer in your new area to honour the workmanship terms. We won’t leave you stranded.

What if I had another contractor modify the install after you finished?

Modifications by a third party void the warranty on whatever they touched. If someone removed a panel and re-set it, drilled into a seal line, or swapped a piece of hardware, we can’t stand behind work that’s no longer the way we left it. We can still come out, assess the install, and quote a re-do — and once we re-do it, the warranty restarts on the work we re-performed.

Is the warranty in addition to the manufacturer hardware warranty?

Yes. Hinges, clamps, channels, and standoffs all carry separate manufacturer warranties (typically 10-25 years on finish, depending on brand). Our 5-year workmanship warranty sits on top of those — we cover the labour to remove and re-install any defective hardware piece during the 5-year window, even when the part itself is being replaced under the manufacturer’s program.

Get the written warranty on your next install

Every LuxGlass project — frameless shower enclosure, glass railing, custom mirror, office partition, steam shower, glass backsplash — ships with the same 5-year written workmanship warranty, signed by the owner. No tiers. No upcharges. No catches.

Call 416-897-0767
Request a Free In-Home Consultation